Capability 05 / 06
Salesforce support on a retainer you can plan around.
After go-live, most orgs either stall or slowly degrade: small requests pile up, fixes get rushed, and the original design erodes. A fixed monthly retainer gives you senior capacity on a schedule, so improvements ship steadily instead of in a panic.
Sound familiar
Where this usually starts.
Your admin is overloaded and the backlog only grows.
Changes go straight into production because there's no time to do them properly.
Salesforce releases arrive three times a year and nobody checks what they break.
You don't need a full-time hire, but you need more than ad-hoc help.
Deliverables
What we deliver.
- Day-to-day administration
- Users, permissions, data hygiene and the steady stream of small requests.
- Backlog-driven enhancement delivery
- A prioritized backlog worked through every month, so improvements arrive on a cadence.
- User support & training
- Help for the people using the system, and training when something new ships.
- Release & regression monitoring
- Each Salesforce release reviewed against your org before it reaches production.
- Quarterly architecture review
- Every quarter, a check on whether the org is drifting from its design — and what to fix first.
Engagement
How the engagement runs.
- 01
Scope
Agree the monthly capacity, response expectations and a starting backlog.
- 02
Architect
An initial health check of the org, so the retainer starts from a known baseline.
- 03
Build
Monthly delivery against the prioritized backlog, with a summary of what shipped.
- 04
Maximum
Quarterly reviews that keep the org aligned with its architecture, not just patched.
Questions
Asked before we start.
- How is the retainer priced?
- A fixed monthly fee for an agreed amount of capacity, set during scoping. You know the cost in advance — there's no hourly billing for every small request.
- How is a retainer different from a project?
- A project has a defined end — a build or a redesign. A retainer is ongoing capacity for the stream of work that never stops. Many clients start with a project and move to a retainer after go-live.
- Can you support an org you didn't build?
- Yes. The retainer starts with a health check, so inherited problems are found and prioritized instead of being discovered mid-request.
- How quickly do you respond?
- Response times are agreed during scoping and written into the retainer, based on what your team actually needs.
Talk through your Managed Support project.
A free 30-minute scoping call. You'll leave knowing whether we can close the gap, and roughly what it takes.